1. Introduction

Maple Arcades ("we", "us", "our") respects your privacy. This policy explains what information may be collected when you use maplearcades.com (the "Platform") and how it is handled under applicable Canadian privacy laws, including PIPEDA where relevant.

2. Information We Collect

2.1 Information You Provide

  • Contact form submissions (name, email, message).
  • Any voluntary information you provide when contacting our support team.

2.2 Automatically Collected Information

  • Browser type and version.
  • Operating system.
  • IP address (anonymised where possible).
  • Pages visited and time spent on each page.
  • Referring URL.
  • Session cookies and local storage data for platform functionality.

We do not collect payment or banking information because Maple Arcades has no deposits, withdrawals, or cash prizes.

3. How We Use Your Information

  • To operate and improve the Platform.
  • To respond to support messages.
  • To understand general site usage and performance.
  • To support age-gated access and site safety.
  • To send service-related replies where needed.

4. Cookies

We use cookies and similar technologies. Please see our Cookie Policy for full details. You can manage your cookie preferences through your browser settings or our cookie banner.

5. Data Sharing

We do not sell, trade or rent your personal data to third parties. We may share data with:

  • Analytics providers (e.g., Google Analytics) — anonymised data only.
  • Service providers who assist in operating our Platform, subject to strict confidentiality agreements.
  • Law enforcement where required by law.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Contact form data is retained for up to 24 months.

7. Your Rights

Under the Canadian privacy laws, including PIPEDA where applicable you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where applicable).
  • Opt out of communications at any time.

To exercise any of these rights, contact us at support@maplearcades.com.

8. Children's Privacy

Maple Arcades is intended for adults aged 19 and over, or 18 in Alberta, Manitoba, and Quebec. We do not knowingly collect personal information from anyone under 18. If we learn that such data has been submitted, we will delete it.

9. Security

We implement reasonable technical and organisational security measures to protect your information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Platform may link to third-party websites, including independent safer-play and regulator resources such as ConnexOntario, iGaming Ontario, BetBlocker, and the Responsible Gambling Council. Their content and privacy practices are outside our control.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

For privacy-related enquiries: support@maplearcades.com · Contact page.